Social Networking, Knowledge Sharing and Innovative Service Delivery: A Conceptual Framework and Propositions

Davireng Makrop, Vem Jonathan Linus, Nmadu Muese Teresa, Gontur Silas


Social Networking has been found to impinge positively on organizational and
employees' outcome. This study explores the role of social networking, trust and
knowledge sharing on innovative service delivery by building empirical evidences
grounded in social capital, social exchange theory and diffusion of innovation theory.
The study proposed a positive relationship between social networking and innovative service delivery through the intervening roles of trust and knowledge sharing. The theoretical and practical contribution of the study as it relates to social networking, trust, knowledge sharing and innovative service delivery were discussed.


social networking; knowledge sharing; trust and innovative service delivery

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International Journal of Management Science Research ISSN ISSN 2536 – 605X(Print)

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